Last Updated: 23-11-2023
1. Ordering and Payment: By placing an order with Big Treats through our ecommerce website, you agree to provide accurate and complete information for your order. Payment must be made using the available secure payment methods. We reserve the right to refuse or cancel any order at our discretion.
2. Product Availability and Substitutions: All products listed on our website are subject to availability. In the event that a product is unavailable, we reserve the right to substitute it with a comparable item of equal or greater value. We will make reasonable efforts to inform you of any substitutions.
3. Delivery: We strive to deliver your order in a timely manner. Delivery times are estimated and may be subject to factors beyond our control. You are responsible for providing accurate delivery information. In the case of delivery issues, please contact us promptly for assistance.
4. Quality Assurance: We take pride in the quality of our products. If you receive a product that does not meet your expectations, please contact us within a reasonable time frame to discuss the issue. We may request photographic evidence to assist in resolving quality-related concerns.
5. Intellectual Property: All content on our website, including but not limited to text, images, logos, and designs, is the intellectual property of Big Treats. You may not use, reproduce, or distribute any content without our express written permission.
Refund and Return Policy:
1. Quality Issues: If you receive a product with quality concerns, please contact us within 48 hours of receipt. We may offer a refund, replacement, or store credit based on the nature of the issue and available evidence.
2. Incorrect or Damaged Items: In the event that you receive an incorrect item or if your order arrives damaged, please contact us within 48 hours with supporting documentation such as photographs. We will assess the situation and may provide a refund, replacement, or store credit.
3. Cancellations: Orders may be canceled within a limited time frame after placement. Once the order is processed, cancellations may not be possible. Contact us promptly if you wish to cancel your order.
4. Returns: Returns are accepted for certain items within a specified period after delivery. To initiate a return, please contact us for authorization. Returned items must be in their original condition and packaging.
5. Refunds: Refunds will be processed within a reasonable time frame after the return is received and inspected. The method of refund (original payment method, store credit, etc.) will be determined based on the nature of the return.
By using our website and making a purchase, you agree to adhere to these terms and conditions as well as our refund and return policy. Big Treats reserves the right to update or modify these policies at any time, and it is your responsibility to review them periodically for changes.
If you have any queries or requests please contact us by visiting https://bigtreats.in/contact